I have a UK CLK 220, 2005 with the Audio 20 fitted. Attached to this are the Merc iPod kit, and the Merc auto-changer. I have just bought a Merc Bluetooth SAP V2 mobile phone cradle (A2048200535). The phone I have is the Nokia E series E63.

I have been able to pair the phone, but unable to download the phones phonebook. I have entered the "0000" the phone shows it is downloading the phonebook, the cars system looks like it is in the mode to accept the information. However, when the phone goes back on line the memory is empty.

Did a reinstall, "0000" sync with phone setting 1.2 & 1.1 even tried the SIM in the BT unit and guess what still the same, no phonebook and there is a phonebook on the SIM. Also tried another SIM in the BT unit and the E63. I do have phonebooks on both the SIMs

I can make phone calls out and receive calls.

Anyone knows the solution please.

Update.

I have tried other SIMs in the BT unit from other service providers (Orange and Vodafone and the unit read the phonebook. The one in my phones Virgin. I have tried T-Mobile SIM and that does not work either.

well and truly stumped